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What does Crisis Management involve?
- Outlining an organization's key messages, organizational goals/objectives
and current crisis management protocol (public relations audit),
ensuring consistency among all corporate messaging
- Identifying target audiences, internal and external, for crisis
scenarios
- Creating various crisis scenarios
- Researching and compiling a database of "best practices"
on crisis communications tactics to use as a reference
How can I develop a corporate crisis management plan?
To realize optimal results, consider a crisis communications or public
relations consultant to coordinate media relations and internal communications.
Most companies prefer to use expert media relations consultants to
perform crisis planning and crisis communications activities. Creating
scenarios of potential crises and training a corporate spokesperson
are included in this process.
How do I measure the effectiveness of crisis communications?
Measuring public opinion after a crisis situation is one way to measure
the effectiveness of a crisis communications initiative. Crises can
impact brand awareness and brand identity, while sales should also
be monitored. Find an agency that not only offers great media relations
services but that has proven tactics to measure your return on investment.
The best crisis management consultants can often turn a negative circumstance
into an opportunity to tell your good news.
Fill out the quick form below to learn how Rosica Strategic Public Relations
can help you Address Crisis Situations:
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Four-Phase
Crisis Communications Plan
- Meet with
key executives to explore potential crises
and conduct an audit of current PR practices and past media
coverage
- Create the
crisis plan
- Present
the plan and videotape one or more drills
- Secure a PR
agency for future media contact
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